Privacy Policy

Effective: December 5th 2025

Table of Contents

Gigred is dedicated to safeguarding your personal information. This Privacy Policy explains how Gigred, India (“Gigred,” “we,” or “our”), collects, uses, and protects the data of users and visitors on our platform. It also covers privacy practices for affiliates, influencers, and other business partners who engage with Gigred.

By using the Gigred website, mobile app, or services, or programs operated by Gigred that link to this Policy (collectively, the “Site”), you agree to the terms outlined here. This includes when you create a Gigred account or join our influencer or partner programs.

We may update this Privacy Policy from time to time. When changes are made, they will be published on this page, with the “Effective” date clearly shown. Where legally required, we will notify you of any significant updates. To stay informed about how your information is handled, we recommend reviewing this Policy regularly.

Information We Collect

Information You Provide: When you register, use our platform, complete forms, participate in surveys or skills tests, sign up for newsletters or events, collaborate on projects, or join our influencer programs, we collect the personal information you provide. This may include your name, username, email address, login details, profile information (such as photo, education, profession, and expertise), contact details, billing address, payment method, credit card number, taxpayer forms, and date of birth. We also gather government-issued IDs, passports, driver’s licenses, or biometric data for Identity Verification, along with linked social accounts, details of your gigs, projects, orders, purchases, reviews, ratings, and any content or files you upload, including audio or sensory information. Additionally, we process information from your communications with us, your interactions with other users, and any posts or contributions you make on our forums or social media. Agency freelancers may be asked to provide further verification details to confirm their business identity.

Information We Collect Automatically: We collect information whenever you access, browse, view, or use the Site, including details about your searches, transactions, interactions with other users, and the pages you visit, scroll, or click on. This usage data may include your IP address, geo-location, device and connection details, operating system, session duration, browser type, language, currency, keyboard settings, web-log information, and the URLs of sites you visited before or after using the platform. We also collect and process data through cookies and similar technologies, as explained below. To enhance your online experience, we use impression reporting, which gathers information such as a Global Unique Identifier, HTTP request data (including user agent, IP, host, and URL), geographic location, browser details, and device or operating system version whenever you view our ads.

Information We Receive from Third Parties: We may receive information about you from third-party vendors, service providers, and other commercially or publicly available sources, in accordance with applicable laws.

  • We may receive additional information about you from third-party vendors, in line with applicable laws. This includes fraud alerts and security warnings from service providers to support fraud prevention and risk assessments. We may also obtain details such as your organization and job title from enrichment providers to help personalize your experience and recommend relevant services. In addition, we receive insights from advertising and marketing partners to improve, manage, and measure our campaigns.
  • If you link, connect, or log in to your account using a third-party service (such as Google), we may receive certain registration and profile details from that service. This can include your name, email address, and profile picture. The exact type of information shared depends on the third-party provider and is governed by your privacy settings with that service.
  • When you participate in online meetings, calls, or interviews through integrated tools such as Google Meet, we may collect and process information relevant to the session. This may include meeting metadata (such as date, time, duration, and participants), communication content, files or recordings you choose to share, and technical details like device, browser, and connection data. This information is used to enable smooth communication, verify identity where required, improve service delivery, and maintain a secure platform experience.
  • If a third party submits a report or complaint regarding your activity on Gigred, we may receive information related to that report. This information is used to review, investigate, and address the issue appropriately.
  • If you integrate your account with third-party systems, tools, or products, we may receive information about you based on the permissions you grant to those third parties.

We may combine the personal information you provide with data we collect automatically or receive from third parties, and use this combined information for the purposes described in this Privacy Policy.

Where applicable under the law, all processing of your personal information is based on a lawful ground. In most cases, processing is justified on one of the following legal bases:

  • Consent – you have given your permission for us to use your personal information for a specific purpose.
  • Contract performance – the use of your personal information is necessary to perform a contract with you or take steps to enter into a contract, such as providing services you have purchased.
  • Legal obligations – processing is required to comply with applicable laws or regulatory requirements, including fraud prevention and risk management.
  • Legitimate interests – processing is necessary to support our legitimate business interests, such as improving our services, provided it does not override your fundamental rights and is conducted proportionately.

How Do We Use The Information Collected?

We will use your personal information for the following purposes:

  • We use your personal information to provide you with quality service and ensure security, operate the Site, fulfill our obligations to you, and develop, improve, and personalize our services. This includes verifying your identity, setting up and managing your account, resetting or reissuing passwords, logging your activity, enabling communication with other members, and providing customer support. Additionally, we may contact you from time to time regarding your account or services. The information also helps us analyze performance, understand your preferences, and enhance your experience, including by making relevant Gig suggestions, customizing search results, and personalizing our offerings.
  • We use personal information to ensure marketplace integrity, prevent fraud, and maintain a safe and secure environment. This includes monitoring and preventing illegal, fraudulent, or inappropriate activities, verifying information provided by you, conducting security investigations and risk assessments, reviewing reports and complaints about users, enforcing our Terms of Service, and complying with applicable laws. Automated processing may also be used to support these objectives. In certain cases, if we detect activity that poses a risk to the Gigred marketplace, other users, our community, or third parties, we may restrict or limit your access to Gigred. If you wish to challenge any such decision, you can contact us at privacy@gigred.com.
  • We may contact you when you request it, as approved by you, or as otherwise permitted under this Policy.
  • We use your information to promote and advertise the Site, our services, and the Gigred marketplace. This includes sending you direct marketing messages, presenting content and offers that may be of interest, and organizing referral programs, contests, or other promotional activities and events.
  • We use your information to maintain accurate business records, respond to lawful requests from public authorities, and comply with applicable laws and regulations.
  • We may use your personal information to send you direct marketing communications about Gigred’s products, services, promotions, or related offerings that may be of interest to you. These communications may be delivered via email, postal mail, SMS, telephone, or targeted online advertisements.
  • We process your personal information for marketing purposes based on our legitimate interests, your consent, or other legal bases permitted under applicable law. You have the right to opt out of direct marketing at any time by sending a request to privacy@gigred.com.
  • We take steps to ensure that direct marketing is limited to a reasonable and proportionate level and that the communications we send are relevant and of interest to you, based on the information we hold about you.

We will obtain your consent before using your information for any purpose not described in this Privacy Policy.

This Site is protected by Google reCAPTCHA. Data collected through reCAPTCHA is governed by Google’s Privacy Policy and Terms of Service. reCAPTCHA is used to prevent fraud and misuse of the Site by automated systems. To learn more, please refer to Google’s privacy policy.

How Long Do We Keep Personal Information?

As a general rule, we retain personal information only for as long as necessary to fulfill the purposes for which it was collected. However, in certain cases, we may keep your personal information for longer periods. We retain data for the following purposes:

  • Operational needs – as long as necessary and relevant for our business operations, for example, to maintain accurate records of your dealings with us in case of complaints or disputes.
  • Closed accounts – to comply with applicable laws, prevent fraud, collect outstanding fees, resolve disputes, troubleshoot issues, assist in investigations, enforce our Site terms, and take other actions permitted by law.
  • Legal obligations – to meet statutory or regulatory requirements that Gigred is subject to.
  • Preservation of evidence – where necessary, to retain information as evidence within applicable statutes of limitation.

Children

This Site is available only to users who are 18 years of age or older and legally able to enter into a binding contract. Minors between the ages of 13 and 17 may use the Site only through an account owned by a parent or legal guardian, and only with their consent and supervision. Children under the age of 13 are not permitted to use the Site or Gigred’s services, and we do not knowingly collect personal information from them. Parents and guardians are responsible for supervising their children’s online activity. If we discover that we have collected personal information from a child under 13, we will promptly delete it. If you believe we may have information about a child under 13, please contact us at privacy@gigred.com.

Sharing Personal Information with Third Parties

We share your personal information with third parties as detailed below:

  • With other users and Site visitors: Once you register on the Site, certain information, such as your username, country, photos you upload, portfolio, Gig/Project details, ratings, reviews, and any additional profile information you choose to provide, becomes publicly visible to all users and third parties. If you participate in forums or similar features, your username, profile, and uploaded content may also be publicly displayed. Verified business freelancers (agencies) may have additional details, including name, address, email, phone number, business registration number, and compliance certifications, displayed to EU clients in line with applicable legal requirements. Your information may also be shared with other users when you message or otherwise communicate with them. Please note that when you publish or share information on Gigred, you do so at your own risk. If you share personal information with other users, including Freelancers, such data is shared with them as separate controllers. While Freelancers are required under Gigred’s Terms of Service to maintain confidentiality, Gigred cannot guarantee that all users will comply, and it remains your responsibility to ensure that your information is shared with trusted parties.
  • With users with whom you interact: We share limited personal information to facilitate smooth interactions between users and enhance the overall marketplace experience. For instance, if you are a Client, we may inform the Freelancer that it is your first purchase on Gigred, allowing them to better tailor their services to your needs. This sharing is carefully restricted in scope and designed solely to improve the quality of services you receive, ensure relevance, and provide a more personalized user experience.
  • With Service Providers: We share personal information with trusted service providers for essential business purposes, enabling us to operate the Site, manage your account, and deliver related services and solutions. These providers support functions such as hosting, billing and payment processing, fraud detection and prevention, forum hosting, community management, data and cybersecurity, web analytics and performance tracking, translation services, IT tools, session recording, communication platforms, mailing systems, data optimization, marketing, data enrichment, as well as legal, financial, and technical consulting. In line with applicable legal requirements, we implement strict technical and organizational safeguards to ensure third parties protect your personal information and process it solely according to our instructions.
  • Reporting: When you submit a report or complaint about another user, we may share certain personal information related to your submission. This sharing is done to ensure the reported party has the opportunity to protect their rights, respond appropriately, or as required by applicable laws and regulations.
  • For legal reasons: We may share personal information with law enforcement agencies, public authorities, or other relevant parties when required to comply with legal obligations or regulatory processes. This includes responding to subpoenas, court orders, or judicial requests. We may also disclose information if necessary to investigate or prevent fraud, security breaches, violations of law, or breaches of this Policy. Additionally, information may be shared to address claims made against us, or to protect the rights, property, and safety of Gigred, our users, and the general public.
  • For payments and fraud detection: We share personal information with trusted third parties such as payment processors, fraud detection agencies, and similar service providers. This sharing is essential to facilitate secure payments on the Site, safeguard transactions, and protect against fraud, unauthorized activities such as money laundering, financial claims, or other potential liabilities. These measures help ensure a safe, reliable, and trustworthy marketplace experience for all users.
  • With social media partners: Our Site includes integrated social media features, including single sign-on options, which allow you to connect your account through platforms like Google. We may share limited personal information with these social media platforms and marketing partners to help promote our services and the Gigred marketplace. These third-party features may collect certain information about you and use cookies to enable their functionality. Please note that your use of such features is governed by the privacy policies and terms of the respective third-party providers.
  • In the context of a corporate transaction: Personal information may also be disclosed in the event of a business transition, such as a merger, acquisition, sale, transfer of assets, bankruptcy, or similar transaction. If Gigred sells any business or assets, your personal data may be shared with the prospective buyer as part of the process. Likewise, if we or substantially all of our assets are acquired by a third party, the personal information we hold about our users will be included among the transferred assets.

Where We Process Your Personal Information

Some of the personal information you provide may be stored or processed on our behalf by trusted third-party suppliers and data processors. These providers may be located in jurisdictions outside your country of residence, including the United States and India, where local data protection laws may differ from those in your jurisdiction.

We also transfer personal information from the European Economic Area (EEA) and Israel to countries outside these regions, including jurisdictions such as the United States that may not be recognized as providing the same level of data protection under applicable laws. All such transfers are carried out in compliance with relevant legal requirements. For EEA data transfers, we implement appropriate safeguards, including the use of European Union (EU) Standard Contractual Clauses (as amended from time to time) and/or other approved data transfer mechanisms. We take all reasonably necessary measures to ensure that your personal information is processed securely and in accordance with this Policy.

Cookies

We use cookies and similar technologies, including web beacons, pixels, tags, and scripts, to enhance and personalize your browsing experience, deliver our services, analyze site performance, and support marketing activities. Where cookies involve the processing of personal information, this Privacy Policy applies. The cookies used by us and our partners fall into three main categories: essential cookies (necessary for the Site to function), analytics cookies (used to measure and improve performance), and marketing cookies (used to deliver relevant advertising and promotions).

To learn more about how we and our third-party service providers use cookies, as well as the options available to manage or control them, please refer to our detailed Cookie Policy.

Do Not Track

Do Not Track (DNT) is a privacy setting available in certain web browsers that allows users to signal their preference to opt out of online tracking by websites and services. At this time, we do not respond to or honor DNT signals. However, you can manage your cookie preferences and learn how to opt out of certain tracking technologies by reviewing our Cookie Policy.

The Site may include links to third-party websites. When you access these sites, any data you share and its subsequent use fall outside Gigred’s control and are not governed by this Policy. Always review the privacy policies of any external sites you visit. This Policy only applies to personal information collected directly through our Site. If you upload content, including personal details, to a social network and tag the Site—even on an official Gigred page—your data will be subject to that platform’s own terms and privacy policy. Gigred does not control or review those policies, so you should carefully check them before sharing personal information.

Security

We use technical and organizational measures to protect the security of our Site, services, and personal information, preventing unauthorized access, loss, misuse, alteration, destruction, or damage through industry-standard technologies and internal procedures. Publicly available data on the Site is not considered unauthorized access for security purposes. We regularly maintain PCI DSS (Payment Card Industry Data Security Standards) certification for credit card payments. Additionally, any third party processing your personal information is contractually required to ensure confidentiality and data integrity. While we strive to protect your data, internet transmission cannot be completely secure, and we cannot guarantee absolute security during data transfer. Once received, your information is protected using strict procedures and security measures to prevent unauthorized access.

Registered users must keep their passwords strictly confidential and are prohibited from sharing them with any third party.

Additional details about our data security practices are available upon request.

Deleting or Updating Personal Information

Under applicable privacy laws, you may have rights and choices regarding your personal information, including the right to request its deletion in certain circumstances (see Sections 13 and 14). Gigred users wishing to delete their account information can contact us at privacy@gigred.com. Additional guidance is available through our Articles & Guides.

We take measures to ensure the personal information we collect is accurate and up to date. You can update your information anytime through your account profile settings. If you believe any of your data is incorrect, please notify us immediately. We will investigate and correct any inaccuracies promptly or provide options to update or delete your information, unless retention is required for legitimate business or legal purposes.

We require identity verification before processing any requests to update or delete your personal information.

If you delete your User Generated Content (“UGC”), as defined in the Gigred Terms of Service, copies may still appear in cached or archived pages, or may have been saved by other users. Access and use of information on the Site, including UGC, are governed by our Terms of Service.

Specific Provisions for EU, EEA and UK Users

This section of the Policy applies to users located in the EU, European Economic Area (EEA), or the UK.

The Controller, as defined under the EU and UK General Data Protection Regulation (GDPR), responsible for processing personal data described in this Privacy Policy, is Gigred, India.

Under applicable EU regulations, you have specific rights regarding your personal information:

  • to obtain information about how and on what basis your personal information is processed and to obtain a copy;
  • to rectify inaccurate personal information;
  • to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information based on legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us;
  • to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection;
  • to object to decisions which are based solely on automated processing or profiling;
  • where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or
  • to obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.

In certain situations, you have the right to object to the processing of your personal data based on your specific circumstances, and we may be required to stop processing your data. Additionally, if your personal data is used for direct marketing, you can object at any time, including to profiling related to such marketing. Once you object, we will cease processing your personal data for these purposes.

To exercise your rights, please contact us as stated in the “Contact Us” section.

You also have the right to file a complaint with a data protection supervisory authority. Please note that the rights of access and erasure are not absolute and may be limited to protect the rights and interests of others in accordance with local laws.

Before fulfilling your data requests, we may ask for additional information to verify your identity and ensure security. Where allowed by law, a fee may apply. We may decline requests that compromise others’ privacy, are impractical, or require actions not permitted under applicable laws. Additionally, certain personal information may be retained for a limited time for record-keeping, accounting, and fraud prevention, as permitted by law.

Specific Provisions for US Residents

This Section of the Policy applies to you if you are a US resident, depending on where you live, and subject to certain exceptions.

During the last twelve (12) months, we have collected the following categories of personal information from users:

  • Information that you chose to upload or otherwise provided by you to Gigred, which may include: (i) Identifiers and personal information, such as name, postal addresses, online identifiers, email addresses, passport number or driving license number, social security number; (ii) characteristics of protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information; (iv) education information; (v) commercial information; (vi) Audio or other sensory information, for example if you provide audio-based services on Gigred.
  • Information we collect when you use Gigred, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Location information.
  • Information that we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with Gigred, including: (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Commercial information; and (v) Location information.
  • Inferences are drawn from the information identified above to create a profile about you.

We use the personal information that we collect or receive for the business purposes as described above under the Section titled “How Do We Use the Information Collected?“.

We may share the categories of personal information described above with third parties for business purposes, as detailed in the “Sharing Personal Information with Third Parties” Section of this Privacy Policy. In the past twelve (12) months, we have disclosed all such categories for business purposes.

While we do not sell or share personal information for monetary gain, we may share it with marketing partners to personalize Gigred’s offers, ads, and content based on your preferences when browsing other sites. Under certain US state privacy laws, this may be considered selling or sharing personal information. You can opt out of targeted advertising by visiting our “Do Not Sell or Share My Personal Information” page. Please note that you may still see general Gigred ads after opting out.

You are entitled to the following rights, subject to certain exceptions, in relation to personal information related to you:

  • You have a right to request access to the personal information we have collected about you over the past 12 months, including: (i) the categories of personal information we collect about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
  • You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
  • You have the right to correct the personal information you provided us with.
  • You have a right to opt out of selling your personal information.
  • You have the right to opt out of targeted advertising.
  • You also have a right not to be discriminated against for exercising your rights.
  • You also have the right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the relevant Secretary of State to conduct business in relevant state; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity directly with us and confirm that you have authorized the agent to submit the request.

To exercise your rights, as described above, please contact us as stated in the “Contact Us” Section.

We will verify your request using the information associated with your account, including your email address. Government identification may also be required.

Specific Provisions for Indian Users

This section of the Policy applies to users in India.

If you are an Indian user, the legal basis for processing your personal information is your consent. By using our Site, you provide informed consent for the processing of your personal information for the purposes outlined in this Policy and in accordance with applicable Indian privacy laws, including the Information Technology (IT) Act and relevant data protection regulations.

Most of the personal information we collect is not legally required; however, if you choose not to provide certain information, it may limit our ability to provide our services or restrict your access to certain Site features. The specific limitations depend on the information you do not provide.

The Controller responsible for processing personal data under Indian law, as described in this Privacy Policy, is Gigred, India.

Under applicable Indian privacy regulations, you may have the right to access, correct, and, in certain circumstances, request the deletion of your personal information. Requests for correction or deletion will be handled in accordance with applicable Indian privacy laws.

To exercise your rights, please contact us as described in the “Contact Us” section.

Contact Us

To exercise your rights regarding personal information, provide all relevant details to ensure proper handling. We will process requests in accordance with applicable local laws and our policies. You may contact us via email at privacy@gigred.com or by postal mail at: Gigred, Mumbai, Maharashtra, India (Attn: Legal Department).

For any questions or comments about this Policy, please email privacy@gigred.com, and we will respond within a reasonable timeframe.